Xero CEO Sukhinder Singh Cassidy apologises for five days of ‘disruptions’
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The news: Accounting software firm Xero CEO Sukhinder Singh Cassidy has issued an apology to customers for “disruptions you have experienced on our platform over the last five days” due to issues with the system as well as with third party platform integrations.
The context: Singh Cassidy said the company is “working hard right now on determining the root cause of these issues and most importantly what we must do to avoid this in the future”.
She said Xero has contacted the Australian Taxation Office where imminent deadlines are affected and noted it is “understanding of the situation”. Engagement will continue “over the coming days”.
Singh Cassidy and her team are also looking at other actions that could help mitigate the impact of the disruptions on Xero customers.
What they said: “I know it has been incredibly frustrating for many of you and not the experience we strive for at Xero,” Singh Cassidy said.
“Some of this has been on our side and some due to our third party platforms that we rely on. Either way, for all of you that have deadlines to meet and the pressure of hitting those deadlines, where you rely on Xero to help you get your work done, this is unacceptable,” she said.
“The trust you place in Xero to run your business is something we do not take for granted.”
The source: Xero CEO's apology email
