Morale plunges at key CPA Australia division as staff brace for layoffs
Amid operational turbulence and mounting losses, staff engagement at a key CPA Australia division as hit "at risk" levels as redundancies and restructuring roll on.
Staff engagement at one of CPA Australia’s key divisions has hit the dangerous “at risk” level according to an internal staff survey obtained by Capital Brief.
The survey for the Learning & Innovation function, one of the largest in the Australian operation, was conducted in September.
The report on the survey found the eNPS score, a measure of engagement and satisfaction, was -39, in the middle of the second lowest rating range and 30 points below the organisational score (which was still negative). It was described as “moderately unfavourable”.
As reported in Capital Brief, CPA Australia is in the middle of a protracted redundancy program targeting between 10 and 12% of staff. It comes as part of a four year strategic transformation and in the middle of a management technology platform update which has driven increasing operating losses over the last three years.
