AGL pays more fines for 'best offer' breaches
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The news: AGL has paid almost $800,000 in fines after allegedly miscalculating 'best offer' information required for Victorian energy bills. The fines come after AGL's agreement to pay a multi-million dollar penalty following a Federal Court action brought by the Australian Energy Regulator.
The numbers: AGL paid $799,656 in penalties for failing to calculate its "best offer check" for 22 customers for a three month period in 2022, following evidence from the Essential Services Commission. In Victoria, energy retailers are required to regularly inform customers of better offers if they are available.
The context: The commission announced the penalties a day after AGL agreed to pay a $6 million fine for failing to deliver standby power when requested to on two separate occasions in Victoria and NSW.
