Qantas shares drop as cyber incident compromises millions of customer records
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More news: Qantas shares lowered in morning trade after the airline flagged that personal data from up to 6 million customer records was stolen during a cyber incident on Monday.
Shares were down 3.8% to $10.35 at 11:30am AEST, having returned around 75% over the last 12 months.
Up to 6 million Qantas customer records exposed in cyber incident
The news: Qantas believes a "significant" proportion of personal data from up to 6 million customer records has been stolen after a cyber incident compromised a call centre platform on Monday.
The context: The airline said it is continuing to investigate the proportion of the data that has been stolen, though it is expected to be "significant".
An initial review confirmed the data includes some customers' names, email addresses, phone numbers, birth dates and frequent flyer numbers.
Qantas said credit card details, personal financial information and passport details are not held in this system. No frequent flyer accounts were compromised, and no password PIN numbers or login details were accessed.
The incident is now contained, the company said, and there is no impact to Qantas' operations or the safety of the airline.
Chief executive Vanessa Hudson said the company is contacting customers today and providing necessary support. It is also working with the federal government's national cyber security coordinator, the Australian Cyber Security Centre, and independent specialised cyber security experts.
What they said: "We sincerely apologise to our customers and we recognise the uncertainty this will cause," said Hudson.
"Our customers trust us with their personal information and we take that responsibility seriously."
The source: ASX
