Qantas says 'no indication of a cyber security incident' as it resolves app privacy issue
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More news: Qantas said it has resolved the issue with its mobile app experienced by some of its frequent flyer customers this morning, after passengers claimed they were able to see the travel information of other customers, including names, upcoming flight details, points balance and status.
The airline noted that there is "no indication of a cyber security incident" at this stage, and current investigations indicate that the tech issue may have been related to recent system changes.
Qantas said that no further personal or financial information was shared and customers would not have been able to transfer or use the Qantas Points of other frequent flyers.
App privacy issue may be caused by recent system changes: Qantas
More news: Qantas said it is urgently working to resolve an issue impacting the Qantas app this morning and is investigating whether it may have been caused by recent system changes.
Customers have reported that they have access to other passengers' information on the airline's mobile app.
Qantas said it recommends customers log out and log in to their Qantas Frequent Flyer account on the Qantas App, as it also warned customers to "be aware of social media scams at this time".
Shares in the airline were down 1.2% to $5.83 at 10:40am AEST, broadly in line with the wider market.
Qantas investigating reports of app breach
The news: Qantas is investigating reports of a possible privacy breach, as customers claim they have access to other passengers' information on the airline's mobile app.
The context: In a post on X, Australia's flag carrier said: "Qantas is investigating reports of an issue impacting the Qantas app this morning. We will provide more information as soon as possible."
The ABC and AFR reported that passengers said they had been able to access other customers' accounts by simply refreshing the app. They said they had full access to view travel destinations, frequent flyer member numbers, boarding passes and point balances.
