AI customer support startup Brainfish raises $3.85m
Make us a preferred source
Make us a preferred source on Google
The news: Sydney startup Brainfish has raised $3.85 million in a seed funding round for its AI-powered customer support platform for online businesses.
The numbers: The raise was led by Peak XV, with participation from Macdoch Ventures and Black Sheep Capital, Mad Paws CEO Justus Hammer, and angel investors in the Australia and the US, taking Brainfish's total capital raising to $5 million in the last 12 months.
Brainfish is currently servicing over 300,000 users globally, including ASX-listed Mad Paws and Airtasker, with business customers in Australia, Singapore and the US.
The context: Launched in April 2023 by ex-SiteMinder product builders Daniel Kimber and Ajain Vivek Thankaswamy, Brainfish uses artificial intelligence to help companies handle large volumes of customer queries and resolve them in real time.
The company says its propriety AI search function combines a businesses' knowledge with contextual understanding of the customer to deliver personalised answers to queries.
What they said: CEO and co-founder Kimber said: "Customer support hasn’t changed in decades, and whilst tooling is better, people today want quick answers that are accurate and contextualised ... Bad bot answers just won’t suffice anymore.”
The source: Brainfish media release
